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Customer Care

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All orders are evaluated and then processed. No real-time verification.




ABOUT SSL CERTIFICATES

SECURE ONLINE ORDERING!

CUSTOMER SERVICE

Checking your Order Status

You will need your Order Number and e-mail address used for your order.

Click here to track your order status.

Tracking Your Order

When your order ships, we e-mail you a Shipping Confirmation E-mail. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill number, then tracking service is not available for your package).

We use multiple carriers and services to ship our products. Should you have any questions regarding your shipment, please contact the carrier for assistance:

Brokers Worldwide- International Postal Service
DHL Worldwide Express
United States: 1-800-225-5345
International: 1-480-636-2000
FedEx
1-800-463-3339
UPS
1-800-742-5877
USPS
1-800-275-8777

Return Instructions

T-ShirtKing.com is committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

Contact Us
E-mail:
Affiliate Program: tshirtking@allposters.com
Use this contact if you have questions regarding our industry leading affiliate program.
Order Information: tshirtking@allposters.com
Use this contact if you are a customer who has questions about an order or about placing an order.
Use this contact if you have questions regarding our industry leading affiliate program.
Feedback/Suggestions: tshirtking@allposters.com
Use this contact if you want to give us feedback about AllPosters.com. Suggestions are always welcome.
Phone:
Customer Service
In English
U.S. Customers (Toll Free): +1 (888) 654-0143 Monday-Friday: 5am-5pm PST
Saturday: 9am-5pm PST
Other International Customers: +1 (919) 277-2172 Monday-Friday: 5am-5pm PST
Saturday: 9am-5pm PST
In French
French Customers (Toll Free): 08 00 91 99 46 Monday-Friday: 5am-2pm PST
Other International Customers: +1 (919) 277-2181 Monday-Friday: 6am-2pm PST
Corporate Headquarters
Corporate Phone +1 (510) 879-4700 Monday-Friday: 9am-6pm PST
Corporate Fax (510) 588-3915
**Please note we are closed on the following holidays:
New Year's Day
Martin Luther King Jr. Day
President's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Mail:
Corporate Headquarters Mail:
T-ShirtKing.com/AllPosters.com
2100 Powell St, 13th Floor
Emeryville, CA 94608-1803
USA
Check Payments:
Order Processing
T-ShirtKing.com/AllPosters.com
2100 Powell St, 13th Floor
Emeryville, CA 94608-1803
USA
Returns:
Returns
T-ShirtKing.com/AllPosters.com
4000 Creekside Parkway, Unit C
Lockbourne, OH 43137
USA

Top Questions for Customer Service:

Where's my Order & how do I track my shipment?
Tracking your Shipment

When your order ships, we e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill number, then tracking service is not available for your package).

We use multiple carriers and services to ship our products. Should you have any questions regarding your shipment, please contact the carrier for assistance:

Brokers Worldwide- International Postal Service
DHL Worldwide Express
United States: 1-800-225-5345
International: 1-480-636-2000
FedEx
1-800-463-3339
UPS
1-800-742-5877
USPS
1-800-275-8777

Where's my tracking number?

Package tracking services are not available for DHL WorldMail shipments, as these are delivered by air mail to the destination country/continent and then handled by the local postal system.

What does it mean when my order says "Processing"?

It means several things. We are processing your order for payment authorization; our warehouse staff is batching, picking and packing your order for shipment to you; or your order is being "staged" while we wait for an item to arrive so we can process your shipment.

Refer to our Shipping Rate Calculator to view order processing and delivery times for your order!

What if I can't find what I'm looking for on your Web site?

Be sure to review the section Finding a Product.

If you still cannot find what you are looking for, it is most likely Out of Print and no longer available.

Where do I send my Check?

If you would like to send a check for your order:

  1. Place your order on-line and print the order form.
  2. Put your order # on the check, make it payable to T-ShirtKing.com, drawn from a U.S. bank and payable in U.S. dollars
  3. Mail payment to:
    Order Processing
    T-ShirtKing.com/AllPosters.com
    2100 Powell St, 13th Floor
    Emeryville, CA 94608-1803
    USA

Please be aware that we do not secure inventory or begin processing your order until we receive your payment and the funds have cleared.

Do you have a catalog?

Our Web site is our only catalog- it is a virtual listing of our extensive selection! At this time, we do not offer a printed catalog.

What if I cannot find what I'm looking for?

Be sure to review the section: Finding a Product.

If you still cannot find what you are looking for, it is most likely Out of Print and no longer available.

How can I pay for an order?

During the checkout process, you will be presented with the payment options available to you based on your geographic location. Select the option that you are most comfortable with, provide us with the appropriate billing information and we will get your order off to you as soon as possible! The fastest and most convenient way to complete your order is by credit card.

Pay On-line: Credit Card
Pay by Phone: Credit Card
Pay by Mail: Check/Money Order*

*Check/Money Orders accepted on orders shipping to United States addresses only. Payments received for orders shipping outside the United States will not be accepted.

Can I use my bank/check card if it has a Visa/MasterCard logo on it?

Sure! Please remember, depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you.

When am I charged for my order?

You are charged when an item(s) ships to you. If you use a bank/debit card, understand that depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you and may appear as a "charge" in your account.

Do you accept PayPal?

No, we do not accept Pay Pal at this time

Do you accept, COD, or wire transfers?

At this time we only accept credit cards (Visa, MasterCard, and Discover) and checks or money orders drawn from U.S. banks and payable in U.S. dollars.

This is a gift, can I add a gift card & what if the package won't arrive in time?

We do not offer gift cards or notes that can be enclosed in shipments or on packing slips at this time.

How will I know when my order ships?

When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill, then tracking service is not available for your package).

This is a gift, is the recipient going to see the costs?

The packing slip does not include any pricing information. The e-mail notifications, however, do reference pricing so if you are sending a gift, we suggest you do not use the recipient's e-mail address.

Can my gift include a note?

At this time, we do not offer gift cards or notes that can be enclosed in shipments or on packing slips.

How is my order packaged?

The quality of your shipment is our priority and the materials we use to package our products reflect our commitment. With this said, the actual packaging may vary depending upon destination and postal requirements.

What if there's a problem with my order? How do I return it?

T-ShirtKing.com is committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

Do you ship to my country?

We ship almost everywhere in the world! When you are placing an order, on the "Shipping Information" page where you enter your name and address, you can select your country from the drop-down list. If your country is not listed, then we are unable to ship to that location.

Is ordering from you on the Internet safe & secure?

We guarantee your Security, your Privacy & the Quality of our products. In fact, to reflect our commitment, we have partnered with and have received both licenses and awards from the Better Business Bureau, the leading consumer protection advocate. To review our commitments, visit the Our Guarantees section.

How can I order from you without putting my credit card on-line?

Pay by Phone (Credit Card):
Place your order on-line then call Customer Service to give us your Credit Card payment information.

Pay by Mail (Check/Money Order):
Place your order on-line then mail your check to our Order Processing department for processing. Check/Money Orders accepted on orders shipping to United States addresses only. Payments received for orders shipping outside the United States will not be accepted.

T-ShirtKing.com only offers off-line payment options to customers within the United States. For more information on our payment methods, visit the Payment Methods portion of the help section.

What if I'm not satisfied with my purchase?

T-ShirtKing.com is committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

How can I take my e-mail address off of your newsletter?

If you are no longer interested in our newsletters or other special announcements, you may opt-out of receiving these notices by e-mailing us at: Tshirtking@allposters.com. Unless you ask us to, we will never contact you for any other reason than to complete your order.

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